FAQ

If you have more questions, please email us and we'll get back to you within 2 business days.

Shipping & delivery

How long does it take for my order to be processed and shipped?

Standard shipping: 3-7 business days

Express shipping: 1-3 business days

Processing and shipping times may vary depending on the items you've ordered and the shipping method selected. You can find an estimated timeline for your order at checkout.

How can I track my package and receive updates on its delivery status?

Once your package has shipped, you can track it with the tracking number that we'll provide you.

What is the estimated delivery time for my order?

Delivery times can vary depending on the shipping method and location, but we'll provide you with an estimated delivery range at checkout.

What happens if my package is lost or damaged during shipping?

In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim or replacement.

Can I change the shipping address after I have placed the order?

If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.

Returns

Can I return a product if I have opened it or used it?

We understand that sometimes a product may not meet your expectations even after you've opened or used it. Please check the return policy and go to your return portal for further information.

Do I have to pay for shipping when returning a product?

In most cases, you'll be responsible for the shipping cost when returning a product, and the manufacturer cost will be deducted from the return amount. However, there are some exceptions under a certain circumstances if the wrong products were sent or arrived harmed.

How long does it take to receive a refund after a return has been processed?

Once we've received and processed your return, it will take approximately 10 business days for your refund to be issued depending on your payment info. Please read the return policy and keep an eye on your Return Portal for live update.

Can I return a product if it causes an allergic reaction or doesn't work for my skin type?

Your satisfaction is our top priority, so we want you to feel confident in your purchase. If a product causes an allergic reaction or doesn't work for your skin type, please let us know and we'll do our best to provide a solution.

Can I return a product that was purchased with a promotion or discount code?

Products purchased with a promotion or discount code may differ by the subject to terms and conditions of that promotion campaign. Depending on the promotion, we may not accept returns or exchanges for these products.